Shipping policy

🇨🇦 Made in Canada
🚚 Free Shipping Over $75 CAD
🌍 Ships Worldwide
📦 1–4 Day Processing
📦 Shipping Information

Everything you need to know about getting your Uhookd products delivered fast and safely.

Home › Shipping Policy
⚙️ Processing

Order Processing

All orders are processed within 1–4 business days (Monday–Saturday). Orders placed after 5:00 PM MST (Calgary) will be processed the next business day.


  • Order verification

  • Quality control

  • Packaging
Heads up: During high volume periods or product launches, processing times may be slightly longer. We appreciate your patience and will always keep you updated.
🚚 Delivery

Shipping Rates & Delivery Times

All prices are listed in CAD ($). Shipping rates are calculated at checkout based on your location and selected shipping method.

🇨🇦

Canada

✓ Free over $75 CAD
  • Standard Shipping: 3–6 business days
  • Express Shipping: 2–4 business days
🇺🇸

United States

✓ Free over $75 CAD
  • Economy Shipping: 3–6 business days
  • Standard Shipping: 3–4 business days
  • Most orders ship via UPS or USPS partners
🌍

International

✓ Free over $350 CAD
  • Standard International: 6–12 business days
  • Economy International: 4–10 business days
  • Delivery times vary by customs processing
🚛 Carriers

Shipping Carriers

We work with trusted carriers to ensure reliable delivery. The carrier used will depend on your destination and the fastest available service at the time of shipment.

📦 UPS
🇨🇦 Canada Post
✈️ DHL
📮 USPS
🟣 FedEx
🔍 Tracking

Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking information. Tracking numbers typically activate within 24 hours of the email being sent.

🌐 International

Customs, Duties & Taxes

For international shipments, customers are responsible for any customs duties, VAT, or import taxes required by their country. U-HOOKD is not responsible for delays caused by customs clearance.

✏️ Changes

Order Changes or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. Orders cannot be canceled once they have been processed or shipped.

📧 Email us immediately at info@uhookd.com and we'll do our best to help before your order ships.
📸 Damaged Packages

Damaged or Lost Packages

If your order arrives damaged, please contact us within 48 hours of delivery. Include the following so we can resolve it quickly:


  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will work quickly to provide a replacement or solution.

📍 Address

Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order. If you need to update an address, contact us immediately — once an order has shipped, we may not be able to modify the address.