Refund policy
Returns
At U-HOOKD, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we're here to help. You may return eligible items within 15 days of receiving your order.
To be eligible for a return:
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Items must be unused and in original condition
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Items must be returned in the original packaging
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Proof of purchase or order number is required
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Clearance or final sale items
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Products that have been used, modified, or damaged after delivery
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include the following so we can resolve it quickly:
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Your order number
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Photos of the product
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Photos of the packaging
We will work quickly to provide a replacement or refund.
Return Shipping
Who covers return shipping depends on the reason for the return:
Our Error
If the item is defective or incorrect, U-HOOKD will cover the return shipping cost.
Change of Mind
If it's a change of mind or incorrect purchase, the customer is responsible for return shipping costs.
How to Start a Return
To begin a return, please contact us and include the following:
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Your order number
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The reason for the return
If approved, we will provide instructions for returning your item.
Where to Send Returns
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved:
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Refunds will be issued to your original payment method
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Please allow 5โ10 business days for the refund to appear in your account
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original product and place a new order.
14-Day Cooling Off Period
Contact Information
U-HOOKD
Calgary, Alberta T2N 2A1
Canada